SMART OCEAN SERVICES

REFUND POLICY

1. Eligibility for Refund

Refunds apply only in the following cases:

• Double payment

• Service not provided after payment

• Shipment cancelled before dispatch

2. Non-Refundable Cases

No refund is issued for:

• Customs delays

• Shipment seized due to prohibited items

• Incorrect customer information

3. Refund Process

• Customer must submit a written request.

• Refund will be processed within 7–14 working days.

4. Mode of Refund

Refunds will be issued via bank transfer or the original payment method.

To contact us:
 Phone : 03281428368 , 03132410124
 Company Email: smartoceanservices@gmail.com